Our Pride and Joy

Patient Information

Admission

Unless you are admitted as an emergency patient, your physician has made advance arrangements for your admission to Providence Hospital. Your physician will tell you what time to be at the hospital for registration. Because emergency admissions must take priority over routine admissions, delays sometimes occur, but we will do everything possible to get you processed promptly.

Your Room

Providence Hospital provides all private suites for the comfort and convenience of patients and their visitors. Insurance covering semi-private room rates will cover private suites at Providence.

Patient Visitors

As a patient at Providence Hospital, you (or your decision maker, where appropriate) have the right to choose who may visit and/or provide support for you during your hospital stay (a spouse, a domestic partner, another family member, or a friend), subject to certain clinical restrictions or safety limitations) and also have the right to deny or withdraw consent at any time.

Visiting Hours

Medical-Surgical and Maternity Units
Providence Hospital offers open visitation from 5:00 a.m. to 10:00 p.m. Visitors are welcome from 10:00 p.m. to 5:00 a.m., but they must enter through the Emergency Department’s waiting room to receive a visitor pass.


Intensive Care Units

Visiting hours in the Intensive Care Units are:

  • 9:30 – 10:30 a.m.
  • 12:30 – 1:30 p.m.
  • 5:00 – 6:00 p.m.
  • 8:30 – 9:30 p.m.

 

For patient safety reasons, no more than two persons should visit at one time in the Intensive Care Units.

Visits by Children

In intensive care areas, visits by children are based on individual circumstances, such as the age of the child and the condition of the patient. We encourage visits by children to be coordinated with the patient's health care team.

In the other areas of the hospital, children are welcome to visit any time as long as they are accompanied by a responsible adult. Under no circumstances may children be left alone with a patient

Visitor Guidelines

Please ask your visitors to follow these helpful hints while visiting in the hospital:

  • Visitors should always wash their hands or use the hand-sanitizing foam before entering and after leaving a patient room.
  • Please ask visitors not visit when they are sick or have a known exposure to a communicable disease such as chicken pox or measles.
  • Please ask visitors to limit or avoid the use of strong fragrances.
  • Flowers and balloons are not allowed in the Intensive Care or Coronary Care units.
  • Live flowers, plants or fruit are not allowed on 12 East (rooms 1233 to 1248).

 

Internet Access

Free wireless Internet access is available throughout the hospital.

Valuables

Please leave valuables, large sums of money and jewelry at home or send them home. If this is not possible, you may have such items placed in the hospital's safe. Providence Hospital is not responsible for valuables kept in your room. If you are discharged as an inpatient during normal business hours (8:00 a.m. to 4:15 p.m. Monday to Friday), you may retrieve valuables stored in the safe from the Business Office on Level 2. If you are discharged after hours or on weekends, Security will deliver valuables to your room before you leave. Dentures, eyeglasses and contact lenses should be placed in protective cases. The hospital is not responsible for loss or breakage of these items.

Food and Nutrition Services

Your meals are planned, prepared and delivered under the supervision of registered dietitians who will be happy to talk with you at your or your doctor's request. Menus are distributed to each patient except those on liquid diets. Please mark your menu promptly and keep it in your room; it will be picked up.



We understand that special occasions, such as holidays, are not the best of times to be in a hospital. Providence Hospital will, with the permission of your physician, allow your visitors to bring you "home-cooked meals," provided that you are on a regular diet. Visitors should not bring food to patients without prior physician approval. A family kitchen on level 12 is available to warm these meals. Check with your nurse for details.

Mail and Flowers

Any mail or flowers addressed to you will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address. If flowers are received after you leave the hospital, the florist will be notified.  No flowers or balloons are permitted in the intensive care or coronary care units.

Executive Suites

Five executive suites are available to patients, at additional expense. Details are available by calling the Admissions department at 251-633-1100.

Chapel

The Bruno Family Chapel is located on the lobby level and is available to the patients, their families, visitors and friends for private prayer.  Mass is offered at 11:30 a.m. Monday through Friday and 8:30 a.m. on Sunday. All Masses are televised to patient rooms on Channel 14 which broadcasts from the Chapel 24 hours a day. Morning and evening prayers are offered over the public address system daily.



Our Lady of Peace Meditation Chapel is located at the head of the upper lake and open daily from sunrise to sunset for quiet reflection for all of our guests.

Billing

The daily room rate will be charged for the date of admission, but no charge will be made for the date of discharge.



Your insurance carrier will receive a copy of your hospital bill following your hospital stay and should pay the hospital according to your benefit plan. You will also receive a copy of the hospital bill. Charges not estimated to be covered by insurance are payable at the time of discharge. If you have questions concerning your bill or insurance benefits, please contact the Business Office at 251-633-1500.

Business Services

Business Services is responsible for the billing of all Providence Hospital inpatient and outpatient services and the processing and collection of payments. If you would like to discuss your bill, Providence Hospital Business Services Representatives will be happy to help you. They can be reached by dialing 251-633-1500 between the hours of 8:00 a.m. and 4:15 p.m., Monday through Friday.



The patient's portion of the bill is due at the time of discharge or service. We accept Visa, MasterCard, American Express and Discover cards. We also can arrange a loan with a bank or finance company for those patients that qualify.

Before You Leave

Please check all closets and drawers for personal belongings. You will be given a set of personalized instructions to follow at home. A discharge summary will be completed by a member of the nursing staff prior to your leaving the hospital.

Discharge

When it's time for you to leave, the nurse will give you a discharge notice. Take this to the Business Office, located on Level 2 in the main lobby. At the time of discharge, your family or other persons assisting you should follow the signs from the visitors' parking area to the discharge area, located on the south side of the hospital, near the visitor elevators.


Providence Physicians